Cancellation & Refund Policy

Thank you for using Raintels SAAS web apps. This Cancellation & Refund Policy ("Policy") outlines the guidelines and procedures for cancelling your subscription and requesting refunds for our services. Please review this Policy carefully before making a purchase or subscribing to our platform.

1. Cancellation of Subscription
You have the right to cancel your subscription to Raintels SAAS web apps at any time. To initiate the cancellation process, please follow the instructions provided in your account settings or contact our customer support team through the designated support channels mentioned in the Customer Support section.

2. Refund Eligibility
Refunds may be available according to the following guidelines:
Monthly Subscriptions: If you cancel your subscription within the first [5] days of your billing cycle, you may be eligible for a prorated refund for the remaining unused days of that billing cycle.
Annual Subscriptions: If you cancel your subscription within the first [30] days of your annual billing cycle, you may be eligible for a prorated refund for the remaining unused days of that billing cycle.

3. Refund Requests
To request a refund, please contact our customer support team through the designated support channels mentioned in the Customer Support section. You may be required to provide information regarding your subscription, purchase details, and the reason for the refund request.

4. Refund Processing
Refunds will be processed within [15] business days of approving your refund request. The refund will be issued using the original payment method you used for the purchase. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Non-Refundable Charges
Please note that certain charges are non-refundable. These may include, but are not limited to, setup fees, one-time service fees, or fees for additional services or features not covered by this Policy. Such non-refundable charges will be clearly communicated to you at the time of purchase.

6. Changes to the Policy
We reserve the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our platform. It is your responsibility to review this Policy periodically to stay informed about the cancellation and refund procedures.

7. Contact Us
If you have any questions or concerns regarding this Cancellation & Refund Policy, please contact us at solutions@raintels.com or through our designated support channels mentioned in the Customer Support section.