PDO::ERRMODE_EXCEPTION, PDO::ATTR_DEFAULT_FETCH_MODE => PDO::FETCH_ASSOC ] ); } catch (Exception $e) { die("Database connection failed."); } $token = $_GET['token'] ?? ''; if (!$token) { die("Invalid feedback link."); } $stmt = $pdo->prepare("SELECT * FROM feedback_tokens WHERE token = ?"); $stmt->execute([$token]); $tokenData = $stmt->fetch(); if (!$tokenData) { die("Invalid or expired feedback link."); } if ($tokenData['is_used']) { $alreadySubmitted = true; } else { $alreadySubmitted = false; } $alreadySubmitted = false; $success = false; $error = ""; if ($_SERVER['REQUEST_METHOD'] === 'POST' && !$alreadySubmitted) { $required = ['q1','q2','q3','q4','q5','q6','q7','q9','q10','q11','q12']; foreach ($required as $field) { if (!isset($_POST[$field]) || $_POST[$field] === '') { $error = "Please answer all required questions."; break; } } if (!$error) { $q8 = isset($_POST['q8']) ? implode(", ", $_POST['q8']) : ""; $insert = $pdo->prepare(" INSERT INTO feedback_responses ( token_id, client_name, client_email, q1, q2, q3, q4, q5, q6, q7, q8, q9, q10, q11, q12, q13, ip_address, user_agent ) VALUES ( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? ) "); $insert->execute([ $tokenData['id'], $_POST['client_name'], $_POST['client_email'], $_POST['q1'], $_POST['q2'], $_POST['q3'], $_POST['q4'], $_POST['q5'], $_POST['q6'], $_POST['q7'], $q8, $_POST['q9'], $_POST['q10'], $_POST['q11'], $_POST['q12'], $_POST['q13'], $_SERVER['REMOTE_ADDR'] ?? '', $_SERVER['HTTP_USER_AGENT'] ?? '' ]); $update = $pdo->prepare(" UPDATE feedback_tokens SET is_used = 1, submitted_at = NOW() WHERE id = ? "); $update->execute([$tokenData['id']]); $success = true; $alreadySubmitted = true; } } function ratingScale($name, $max = 5) { echo '
'; for ($i = 1; $i <= $max; $i++) { echo ' '; } echo '
'; } ?> mHealth Application CSAT Survey | Raintels

mHealth Application CSAT Survey

Your feedback helps us ensure the solution meets your strategic and operational expectations. This survey covers the overall quality, delivery, collaboration, and value of the mHealth application developed by Raintels.

13 Questions
~5 Minutes
Confidential
Raintels CSAT Survey

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Respondent Details

Your Name

Email Address

Overall Satisfaction

Q1. How satisfied are you with the overall quality of the mHealth application delivered by Raintels?

Very dissatisfiedVery satisfied

Q2. How well did the delivered solution align with the project objectives and requirements defined at the outset?

Not at allCompletely

Q3. How would you rate the reliability and stability of the application based on your observations during UAT and demos?

Very poorExcellent
Delivery & Execution

Q4. How satisfied are you with Raintels' adherence to timelines and milestone commitments throughout the project?

Very dissatisfiedVery satisfied

Q5. How effectively were risks, blockers, and change requests managed and communicated during the engagement?

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Q6. How would you rate the technical competence of the Raintels team across mobile development, backend, and dashboard components?

Very poorExcellent
Solution Quality & Design

Q7. How satisfied are you with the user experience and interface design for end-user roles — doctors, health officials, and citizens?

Very dissatisfiedVery satisfied

Q8. Which of the following aspects of the solution did you find most impressive? Select all that apply.

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Q9. How confident are you in the scalability and long-term maintainability of the architecture delivered?

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Collaboration & Support

Q10. How would you rate the responsiveness and support provided by the Raintels team during the project lifecycle?

Very poorExcellent

Q11. How satisfied are you with the documentation, handover materials, and knowledge transfer provided?

Very dissatisfiedVery satisfied
Value & Recommendation

Q12. How likely are you to recommend Raintels as a technology delivery partner to peers or other organisations in the public health domain?

Not at all likelyExtremely likely
Open Feedback

Q13. Is there anything specific you feel Raintels did exceptionally well, or any area where you would have expected a stronger outcome?

© Raintels · mHealth Application · Customer Satisfaction Survey · Confidential